Talei Blomfield


I bring 20+ years of management in Customer Experience to SaaS start ups and scale ups. I specialise in increasing Net Revenue Retention, reducing churn, improving customer experience, developing high performing teams and efficiency transformations to reduce Cost to Serve.

I have experience leading global Implementation, Support, Account Management and Customer Success teams and lead customer teams in some of NZ's successful B2B Saas companies, such as Vend, CIN7 and Re-Leased.


  • Leading customer experience transformations
  • Building the foundations you need to be scaleable
  • Designing programs to uncover and target the leading indicators of churn
  • Creating opportunities to increase expansion revenue
  • Implementing the right metrics, KPIs and tooling for your business
  • Building motivated, engaged and high performing teams


Day rate

Varies depending on type of engagement

$1,200 – $1,600