Huey LE

SuccessEngine

I am a passionate and results-driven Customer Success consultant with over a decade of experience in Customer Success. I most recently built and led the Customer Success team at Zoom in achieving a customer retention rate of 99% and an average customer renewal rate of 105% across Australia, India, Japan, Korea, Philippines, and Singapore. As a former Customer Success leader with over a decade of experience in the SaaS tech industry, We know what it takes to build a scalable Customer Success function that drives revenue, retention and customer advocacy. We work with global startups, scaleups and enterprise tech companies.

Customer Success looks different at every tech company which is why we don't use a standard consulting engagement. We can either review your current strategy and provide you with an actionable GTM plan or build your Customer Success strategy and run your function as a fractional leader. New to Customer Success or leadership? We also provide tailored coaching.

We enjoy working with companies at all stages from pre-seed to seed, Series A, B and Enterprise and offer a flexible engagement model that fits your needs.

Focus

Customer Success Review: We'll assess your current post-sales customer journey and provide you with a detailed actionable plan with targeted activities that drive revenue, retention and customer advocacy in less than two weeks.

Fractional Customer Success: Access to all the benefits of a Customer Success Leader who integrates with your team, builds your Customer Success strategy and leads your function without the full-time executive cost.

Customer Success Coaching: Our 1:1 tailored coaching service is designed for new Customer Success professionals and leaders seeking actionable insights and strategies.

Services

Customer Success Review

We'll assess your current post-sales customer journey and provide you with a detailed actionable plan with targeted activities that drive revenue, retention and customer advocacy in less than two weeks

Fractional Customer Success

Access to all the benefits of a Customer Success Leader who integrates with your team, builds your Customer Success strategy and leads your function without the full-time executive cost.

Customer Success Coaching

Our 1:1 tailored coaching service is designed for new Customer Success professionals and leaders seeking actionable insights and strategies.