Andrew Long

I’ve been deeply connected to the technology space for over 30 years. I’ve spent the past 12 in SaaS start ups building efficient, data-driven customer experiences. I’ve run Customer Support and Success functions, both small and large, as well as wearing Operations and Privacy hats at a senior level.

I love solving problems and executing on growth strategies in early stage scale-ups. I specialise in (and get most excited about) increasing Net Revenue Retention, reducing churn, improving customer sentiment and advocacy, optimising customer team tooling, and building high-performing customer teams.

I was fortunate to be one of the first employees at global SaaS success Timely. Over my tenure of almost 10 years I experienced the full start up, scale up, acquisition journey and always ready to share what I learned.

Focus

Varied senior management and leadership experience
Scaling up tooling, processes and teams
Solving issues related to churn and retention
Building motivated, engaged and high-performing customer facing teams
Improving renewal pipelines and expanding revenue
Crafting the right metrics to improve business performance
Recommendations for privacy compliance

Services

Day rate

Flexible working arrangements

$1500 /day